Name of agency: Punjabi Community Health Services (PCHS)
Website Title: PCHS
Position type: Full Time Contract
Additional comments:

About Position:


Integrated Seniors Team (IST) Program is a partnership project with Punjabi Community Health Services (PCHS), Services and Housing in the Province (SHIP) and Peel Senior Link (PSL) to provide supportive and health services that maximize the ability of high risk seniors to live independently in their homes. IST Case Manger will provide risk assessment and education and, connect the clients with mental health services, personal support services, supportive housing options and other community services, as required. IST Case Manager will closely work with program partners using Integrated Holistic Service Delivery Model to serve the South Asian seniors in the CW LHIN boundaries. 

Position Type: 6 months’ contract position (covering maternity leave)

Report to: Supervisor – Geriatrics Team

Job posting# IST-CM-017/2017-18

Years of experience required: 2-3 years preferred
Application deadline: 21.01.2018
About the agency:

Punjabi Community Health Services (PCHS) is a pioneer community based not for profit, charitable organization. PCHS has been fulfilling needs of the diverse communities for the past 27 years by providing services in the areas of addictions, mental health, geriatric, health promotion, domestic violence, parenting, settlement and services for women, children and youth. PCHS has a number of research studies to its credit and is recognized as an innovative organization for community development and for its Integrated Holistic Service Delivery Model. PCHS is accredited by Commission of Accreditation Rehabilitation Facilities (CARF) International and Imagine Canada.


The Case Manager will work collaboratively with the partnership to provide prompt and appropriate access to services for the high risk seniors. The Case Manager will provide both intensive and non-intensive services depending on client needs, which include but are not limited to the following:

·       Assess client needs

·       Home visiting as required

·       Service care planning based on client’s needs and goals

·       Teaching independent living skills and social skills

·       Symptom management

·       Linking with appropriate community resources and natural supports

·       Crisis prevention/ intervention

·       Use Inter RAI-CHA and other assessment tool

·       Case Management functions (outreach and client identification, comprehensive individualized assessment and planning, direct service provision, coordination and support, monitoring and evaluation, systems advocacy and discharge planning)

·       Program development and capacity building

·       Monitor and regularly review and if appropriate revise service plans with clients to facilitate the provision of services that are relevant

·       Participate effectively in staff and other designated internal meetings

·       Participate in IST meetings with SHIP and Peel Senior Link

System Advocacy:

·       Assists clients in identifying and advocating for their rights

·       Advocate on behalf of client where necessary


·       Maintain client files and documentation as per agency policies, procedures, standards and guidelines

·       Collection of data that are appropriate and relevant to the program

Professional Development:

·       Set performance and development goals aligned with program requirement

·       Participate in regular supervision with supervisor


·       Attend relevant conferences, workshops and other in-service events as appropriate and approved 


Qualifications/ Requirements:

Education and Experience:

·       Diploma or Degree in social work or related field

·       Understanding and knowledge of the needs of the seniors

·       Ability to work in collaboration with partner agencies

·       Experience in crisis management and supportive counselling

Proficiency in Technology:

·       Excellent working skills of MS Word, Excel, PowerPoint, internet and email

·       Familiarity with Cloud technology and Share-Point is an asset

Interpersonal Skills:

·       Effective communication skills with individuals at all levels of the organization

·       Superior time management skills, multi-tasking and ability to prioritize tasks with minimal supervision

·       Excellent written and verbal skills

·       Ability to work independently, as well as in a team


·       A current police record check

·       Valid driver’s license, access to a vehicle with valid insurance

·       Fluency in Hindi, Urdu, or Punjabi languages is an asset


·       Current CPR/ First-Aid certification

Job Contact Information:

OTF_HORZTL_CLR_W_Spacing_MD[1]Hours: Full time, some evenings and weekends work is required

Position to commence: February 5, 2018

Please submit resume by January 21, 2018 to the Hiring Committee at:


Please add Job posting# IST-CM-017/2017-18 to the email subject line and cover letter


We appreciate the interest of all applicants, but only those under consideration will be contacted for an interview.



PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, LGBTQ, persons with disabilities among other self-identified diverse groups. We also provide accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at